Resources and contact details to help you access information and advice on the current COVID-19 pandemic.


Information and the latest updates

'Stay at home' and 'Restricted activities' directions - frequently asked questions (DHHS)

What you need to know about COVID-19 (coronavirus)

Coronavirus Australia app and WhatsApp feature

Frequently Asked Questions – Answered by the Federal Government Department of Health

Daily updates from the Victorian Department of Health and Human Services

National Health Plan resources

Federal Government advice for travellers

Face masks not recommended for healthy individuals, but essential for health workers and sick people

Resources for Aboriginal and Torres Strait Islander people and remote communities


Information in languages other than English

Information in languages other than English

Information in your language (SBS)


Resources for parents, carers and children

COVID-19: A guide for young people in care (Centre for Excellence in Child and Family Welfare)

Advice, tips and resources to help parents and carers support their child’s continuity of learning from home –

Family Court of Australia – COVID-19 updates and information

Co-parenting and shared custody during coronavirus

Fostering Connections: Staying at Home Toolkit for Foster Families (PDF)

A Kids’ Guide to Coronavirus (NY Times podcast)

Understanding Coronavirus for Kids from the Australian Childhood Foundation (online flipbook)

My Coronavirus Story: an online flipbook for children to help them understand what coronavirus is and why it might be changing their daily schedules and routines

Coronavirus, a guide for parents by Dr Michael Carr-Gregg

8 Tips On What To Tell Your Kids About Coronavirus

The ultimate kids' guide to the new coronavirus

Just For Kids: A Comic Exploring The New Coronavirus

Be Kind to Kids Ballarat (City of Ballarat)

'Where's all the toilet paper?': Answering kids' coronavirus questions (The Age)

Jargon free videos (including experiments to help explain COVID-19 to children) 

VIDEO: Coronavirus, your questions answered (Dr Xand and Dr Chris)

VIDEO: Talking to kids about scary stuff in the news


Practical tips

VIDEO: How to properly wash your hands (Facebook)

VIDEO: How to wash your phone safely


Government support

Rent Relief Grant – Cafs Fact Sheet

Australian Government: More financial support for people affected by coronavirus

Income support for individuals (PDF Fact Sheet)

Payments to support households (PDF Fact Sheet)

JobKeeper Payment information

Job opportunities –

Childcare, school exclusions, and COVID-19 – Frequently asked questions

Early Childhood Education and Care Relief Package

New Child Care Package – Frequently asked questions

ATO – Support for individuals-and-employees – Employees working from home – free tools, tips and guidance

Consumer Affairs Victoria: coronavirus (COVID-19) and your rights

Coronavirus (COVID-19) rent relief grant (Housing Vic)


Food relief and local support

Emergency Relief Packages for Victorians who need it most

Ballarat Food Relief Information

Material Aid and Crisis Services in Ballarat During COVID19 (PDF)


Support for Australian businesses support line on 13 28 46

Small or medium business with reduced cash flow?

Is your business financially distressed?

Assisting the economic recovery – support to grow

Employ an apprentice or trainee?

Are you a sole trader that has lost business?

ATO: Information for Small Businesses

JobKeeper Payment – Information for Employers


COVID-19 and your wellbeing

Click here for resources offering support and guidance to you, your family and others in your community.


Telephone contacts

Coronavirus Health Information Line (Federal Government)

  • 1800 020 080 (24 hours, 7 days a week)


Nurse-on-Call Coronavirus Hotline (Victorian Department of Health and Human Services)

  • 1800 675 398 (24 hours, 7 days a week)


Department of Foreign Affairs and Trade Consular emergency line

For urgent consular assistance contact (24 hours, 7 days a week):

  • +61 2 6261 3305 from overseas 
  • 1300 555 135 from within Australia
  • +61 421 269 080 from SMS

For non-urgent inquiries, email [email protected]


Victorian Coronavirus Assessment Centres

Scroll to ‘Where are the coronavirus assessment centres?

healthdirect Coronavirus (COVID-19) Symptom Checker

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.