The information on this page is for your reference and is in addition to the regular email updates being provided by Cafs CEO, Wendy Sturgess. We will update the page with new information and resources as regularly as necessary.

If you have any specific concerns, observations or feedback, please email [email protected]

We also have a webpage that can be shared with others at


Cafs documents

'Client Contact during the COVID-19 Pandemic' (available on Ekey)

COVID-19 (Coronavirus) Pandemic Response documents (available on Ekey)


General information about COVID-19, FAQs and the Federal and Victorian Government response

'Stay at home' and 'Restricted activities' directions - frequently asked questions (DHHS)

What you need to know about coronavirus (COVID-19)

Coronavirus Australia app and WhatsApp feature

Daily updates from the Victorian Department of Health and Human Services

Frequently Asked Questions – Answered by the Federal Government Department of Health

A list of Australian Government Department of Health resources in English about COVID-19, including fact sheets, guidelines and other publications

Centre for Excellence coronavirus advice

National Health Plan resources

WHO Rational use of personal protective equipment for coronavirus disease 2019 (COVID-19)

Face masks not recommended for healthy individuals, but essential for health workers and sick people

Federal Government advice for travellers


Resources in languages other than English

Information in your language (SBS)

COVID-19 (Coronavirus) Multilingual Resource Library

COVID-19 easy English resources


Practical tips

VIDEO: How to properly wash your hands (Facebook)

VIDEO: How to wash your phone safely 


Resources aimed at carers, parents and children

Fostering Connections: Staying at Home Toolkit for Foster Families (PDF)

Be Kind to Kids Ballarat (City of Ballarat)

Understanding Coronavirus for Kids from the Australian Childhood Foundation (online flipbook)

My Coronavirus Story: an online flipbook for children to help them understand what coronavirus is and why it might be changing their daily schedules and routines

'Where's all the toilet paper?': Answering kids' coronavirus questions (The Age)

Jargon free videos (including experiments to help explain COVID-19 to children) 

Information for schools and early childhood centres, students and parents

Coronavirus, a guide for parents by Dr Michael Carr-Gregg

8 Tips On What To Tell Your Kids About Coronavirus

The ultimate kids' guide to the new coronavirus (PDF version available to download)

Just For Kids: A Comic Exploring The New Coronavirus
(here’s how to cut and fold the PDF to make the e-zine)

VIDEO: Coronavirus, your questions answered (Dr Xand and Dr Chris)

VIDEO: Talking to kids about scary stuff in the news


Government support

Australian Government: More financial support for people affected by coronavirus

Income support for individuals (PDF Fact Sheet)

Payments to support households (PDF Fact Sheet)

JobKeeper Payment information

Childcare, school exclusions, and COVID-19 – Frequently asked questions

Early Childhood Education and Care Relief Package

New Child Care Package – Frequently asked questions


Food Relief

Emergency Relief Packages for Victorians who need it most

Ballarat Food Relief Information


COVID-19 and your wellbeing

Click here for resources offering support and guidance to you, your family and others in your community.


Telephone contacts

Cafs Workforce Assistance Program

  • 1300 360 364 (24 hours, 7 days a week)


Coronavirus Health Information Line (Federal Government)

  • 1800 020 080 (24 hours, 7 days a week)


Nurse-on-Call Coronavirus Hotline (Victorian Department of Health and Human Services)

  • 1800 675 398 (24 hours, 7 days a week)


Department of Foreign Affairs and Trade Consular emergency line

For urgent consular assistance contact (24 hours, 7 days a week):

  • +61 2 6261 3305 from overseas 
  • 1300 555 135 from within Australia
  • +61 421 269 080 from SMS

For non-urgent inquiries, email [email protected]


Victorian Coronavirus Assessment Centres

Scroll to ‘Where are the coronavirus assessment centres?

healthdirect Coronavirus (COVID-19) Symptom Checker

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.