Cafs needs this information at a minimum for your feedback to be helpful. All feedback is treated confidentially and will only be seen by people who need to see it in order to respond accordingly.
We will make all reasonable attempts to advise you of the outcome, or outcomes of your complaint. Additionally, we will advise you of external bodies to which you can forward your complaint if you are not happy with the outcome of Cafs feedback and complaints process. These include:
- Victorian Ombudsman
- Department of Health and Human Services Victoria (DHHS)
- Disability Services Commissioner
- Privacy Victoria
- Victorian Civil & Administrative Tribunal (VCAT)
To view our Feedback and Complaints Policy go to cafs.org.au/our-policies